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Frequently Asked Questions
What payment methods can I use?
What payment methods can I use?
We accept major payment methods including Visa, Mastercard, American Express, PayPal, and other secure checkout options available at checkout. All payments are processed using encrypted and secure gateways.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a tracking link via email.
You can use this link to track your shipment in real time.
If you haven’t received your tracking details or need assistance, please contact our support team at support@catpillar.us.
What is your return or replacement policy?
What is your return or replacement policy?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To process your request, we require a clear and proper unboxing video showing the package being opened from start to finish. Once the unboxing video is shared and verified, we’ll take care of the rest and offer an appropriate solution, including a replacement where applicable.
For assistance, please contact us at support@catpillar.us.
How long does shipping take?
How long does shipping take?
Our standard shipping time is 6–10 business days within the United States.
For selected locations, faster shipping options may be available at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. Express and priority shipping options may be available depending on your location and product availability. Shipping options and delivery timelines are shown during checkout.
Can all items be shipped in one package?
Can all items be shipped in one package?
Some orders may be shipped in multiple packages depending on product size, availability, or warehouse location.
Do you ship to P.O. Box addresses?
Do you ship to P.O. Box addresses?
Currently, we do not ship to P.O. Box addresses. Please provide a valid residential or business address at checkout.
What if my package is delayed or not delivered?
What if my package is delayed or not delivered?
If your package is delayed or has not been delivered within the expected timeframe, please don’t worry. Contact our support team at support@catpillar.us with your order number, and we will coordinate with our logistics partners to investigate and resolve the issue as quickly as possible.
Can I make changes to my order after it’s placed?
Can I make changes to my order after it’s placed?
We process orders quickly, so changes or cancellations cannot be guaranteed once an order has been placed.
If you made an error, please contact us immediately and we’ll try our best to help.

Join our growing community of families who trust Catpillar for fun, safe, and engaging kids’ toys.

Standard delivery in 6–10 business days.
Faster shipping options available at checkout.

All Catpillar products are made using child-safe materials, tested for quality, and designed with kids’ safety in mind.

Need help? Our support team is here for you.📧 support@catpillar.us




