6-Month Replacement Warranty
At Catpillars, we believe toys should last beyond the first few days of excitement.
That’s why selected products are covered by a 6-month replacement warranty against manufacturing or functional defects.
What the Warranty Covers
Our 6-month warranty covers operational or functional issues that occur under normal use, including:
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Product not functioning as intended
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Manufacturing defects
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Internal operational failures
If the issue is verified, we will provide a replacement for the same product.
What the Warranty Does NOT Cover
The warranty does not apply to:
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Physical or visible damage
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Accidental damage
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Damage caused by misuse, rough handling, or improper use
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Water damage (unless the product is clearly labeled waterproof)
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Normal wear and tear over time
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Products altered, repaired, or modified by the customer
How to Claim Warranty
To request a warranty replacement, please email Support@catpillar.us with:
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Your order number
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A clear video showing the issue with the product
Photos alone may not be sufficient for verification.
Our support team will review your request and respond within 24–48 business hours.
Verification & Approval
All warranty claims are subject to verification.
Once approved, a replacement will be shipped at no additional cost.
If a replacement is not possible due to stock unavailability or other reasons, an alternative resolution may be offered at our discretion.
Important Notes
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Warranty claims must be made within 6 months from the date of delivery
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Claims submitted without proper proof may be delayed or rejected
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Warranty applies only to the original purchaser and is non-transferable
Contact Us
For warranty-related questions or claims, contact us at:
Please include your order number for faster assistance.