Contact information
Contact Us
If you have any questions, concerns, or need help with your order, feel free to contact us. Our support team is happy to help.
Get in Touch
Email: Support@catpillar.us
Please include your order number in your message for faster assistance. We aim to respond to all customer inquiries within 1–2 business days.
What to Include
To help us resolve your query quickly, please tell us:
- Your order number
- The email address used to place the order
- A short description of the issue
- Photos or a video, if your query relates to a damaged, defective, or incorrect item
Common Questions
Order status and tracking: Use the Track Your Order link on our website, or email us with your order number.
Returns, replacements, and warranty claims: Please read our Replacement, Return, Refund & Cancellation Policy first, then email us with your order number and a video showing the issue.
Delivery and shipping questions: Please see our Shipping Policy for delivery timelines, customs charges, and lost package procedures.
Privacy and data requests: Email us with the subject line "Privacy Request." See our Privacy Policy for details of your rights.
Wholesale, media, or partnership inquiries: Email us with the subject line "Business Inquiry."
Follow Us
Facebook: facebook.com/Catpillarkids
Instagram: instagram.com/catpillar_kids