Contact information
Contact Us
If you have any questions, concerns, or need assistance with your order, feel free to contact us. Our support team is happy to help.
Get in Touch
Email: Support@catpillar.us Phone / WhatsApp: +91 96222 66600 Business hours: Monday to Saturday, 10:00 to 18:00 IST (12:30 to 20:30 Malaysia time)
Please include your order number in your message for faster assistance.
We aim to respond to all customer inquiries within 1–2 business days.
What to Include
To help us resolve your query quickly, please tell us:
- Your order number
- The email address used to place the order
- A short description of the issue
- Photos or a video, if the query relates to a damaged, defective or incorrect item
Common Queries
Order status and tracking: Use the Track Your Order link on our website, or email us with your order number.
Returns, replacements and warranty claims: Please read our Replacement, Return & Refund Policy first, then email us with your order number and a video showing the issue.
Delivery and shipping questions: Please see our Shipping Policy for delivery timelines, customs charges and lost parcel procedures.
Privacy and data requests: Email us with the subject line "Privacy Request". See our Privacy Policy for details of your rights.
Wholesale, media or partnership enquiries: Email us with the subject line "Business Enquiry".
Business Information
Catpillar is a brand operated by:
Arrmageden Private Limited 70, Lane 3, L D Colony, Rawalpora, Sanat Nagar Baghat Srinagar, Jammu & Kashmir, India
Corporate Identity Number (CIN): U73200JK2025PTC017826 GST Registration Number: 01ABDCA5680R1ZC
Follow Us
Facebook: facebook.com/Catpillarkids Instagram: instagram.com/catpillar_kids